At Galaxy Checkout, customer satisfaction is our top priority. We aim to ensure every purchase meets your expectations. Below is a detailed guide to our returns and exchanges process.

1. General Return Guidelines

Contact Us

• For any return inquiries, please email us at [email protected]
• Our team will assist you with all the necessary information.

Incorrect Size

• Please note that returns due to ordering the wrong size are not eligible.

Change of Mind

• Unfortunately, we cannot accept returns for a change of mind unless the product is damaged or incorrectly delivered.

2. Return Eligibility

You may return a product if:

• It is unused and in its original condition and packaging.
• A receipt or proof of purchase is provided.
• The return request is made within 15 days of receiving the product.

Note: Items on sale are not eligible for refunds unless otherwise stated.

3. Validity Period

• Returns or exchanges must be initiated within 15 days of the delivery date.
• After this period, our return and exchange policy will no longer apply.

4. Refund Process

Steps:

1. Once we receive your returned item, we will inspect it.
2. We will send you an email to confirm whether the refund has been approved or declined.
3. If approved, your refund will be processed within 5 business days.

Payment Method:

• Refunds will be credited to your original payment method within another 5 business days.

Partial Refunds:
In certain circumstances, only partial refunds may be issued:

• Items returned after the 15-day period.
• Products with damage or missing parts that are not due to our error.

Late or Missing Refunds:
If your refund hasn’t arrived:

• Check your bank or credit card account.
• Contact your bank, as processing times may vary.
• If the issue persists, email us at [email protected]

5. Sale Items

• Items purchased on sale are not eligible for refunds.
• Exceptions may apply in some cases; feel free to reach out for clarification.

6. Exchanges

• If your item is defective or damaged, we are happy to replace it.
• Email us at [email protected] to request an exchange for the same item.

7. Return Shipping Costs

• Return shipping costs are the customer’s responsibility.
• Shipping costs are non-refundable, and the refund amount will be reduced by the return shipping fee.
• If you are returning an item, we recommend:
  • Using a trackable shipping service.
  • Considering shipping insurance to ensure the package reaches us.

Important:
We cannot guarantee receipt of your returned item. Please do not return products to the shipping label provided on the original package.

We’re here to make your shopping experience delightful and hassle-free. If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]

Thank you for choosing Galaxy Checkout!